Are you experiencing frustration with Netflix not working on your Samsung Smart TV? You’re not alone. Many users have encountered issues where the Netflix app fails to launch, displaying a black screen or simply reverting back to the TV source. This problem often arises after updates, particularly on Samsung Smart TV models. But don’t worry, there’s a known solution that can get you back to streaming your favorite shows.
This guide provides a step-by-step fix to resolve the Netflix not working issue on your Samsung Smart TV. This method leverages a smart workaround involving changing your Smart Hub region temporarily to install an older, stable version of the Netflix app. This solution is reported to work on various Samsung Smart TV models, including older ones like 2014 models.
Step-by-Step Guide to Fix Netflix on Samsung Smart TV
Here’s how to troubleshoot and fix the Netflix problem on your Samsung Smart TV:
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Disable Auto App Updates: The first crucial step is to prevent automatic updates that might be causing the issue.
- Go to your Smart Hub.
- Navigate to “Menu” on your remote.
- Select “Smart Hub” then “Auto Update.”
- Choose “Disable” to turn off automatic app updates.
- Close Smart Hub and return to your regular TV viewing source.
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Enter the Setup Menu: Access the service menu to initiate the region change.
- Go to “Menu” then “System.”
- Select “Setup.”
- You might be prompted to enter your PIN (often “0000” or “1234” if you haven’t set one). If not, proceed directly.
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Terms & Conditions Screen and Region Change Sequence: This step is key to accessing the region selection.
- Proceed through the Setup process until you reach the “Terms & Conditions” screen.
- On your remote, quickly press this sequence: Mute, Return, Vol Up, Channel Up, Mute. (This sequence is reported to work for 2013 and 2014 models, and possibly others).
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Select a Country without Netflix: Choose a region that does not have Netflix service to trigger app uninstallation.
- From the country list, select a country like Germany (or any region without Netflix support).
- Complete the Setup process.
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Open Smart Hub (German Apps): Launch Smart Hub to allow the system to uninstall existing apps and install default apps for the selected region.
- Open Smart Hub completely until you see the blue screen displaying the standard and recommended apps for Germany. You’ll notice Netflix is not among them.
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Repeat Region Change Sequence: Go back to the setup menu to change the region again.
- Repeat steps 2-4: “Menu” -> “System” -> “Setup” -> “Terms & Conditions” screen -> Mute, Return, Vol Up, Channel Up, Mute.
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Select United Kingdom (UK) Region: This time, choose the UK region to install the UK Netflix app version.
- Select United Kingdom from the country list.
- Finish the Setup process.
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Open Smart Hub (UK Apps) and Launch Netflix: Open Smart Hub to install the UK app versions, including Netflix. It’s crucial to launch the Netflix app at this stage.
- Open Smart Hub and let it install the UK apps.
- Crucially, click and open the Netflix app and let it load completely. This ensures the app is fully initialized before changing regions again.
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Repeat Region Change Sequence Again: One last time, access the setup menu to switch back to your desired region.
- Repeat steps 2-4 again: “Menu” -> “System” -> “Setup” -> “Terms & Conditions” screen -> Mute, Return, Vol Up, Channel Up, Mute.
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Select USA (or your preferred region): Now, revert back to your original region, such as the USA.
- Select USA (or your correct region) from the country list.
- Complete the final Setup process.
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Open Smart Hub (US Apps with UK Netflix): Open Smart Hub again. You should now have your US apps, but the key is that the Netflix app will be the older UK version which should now be working.
- Open Smart Hub. The US apps will be installed, replacing the UK ones, but the Netflix app, installed from the UK store, will remain untouched and functional.
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Keep Auto Update Disabled: To prevent the issue from recurring, ensure auto app updates remain disabled and do not manually update Netflix.
- Double-check that “Auto Update Apps” is still disabled in Smart Hub settings.
- Avoid updating the Netflix app to maintain the stable, older version.
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Enjoy Netflix! Your Netflix app should now be working correctly, allowing you to access and stream content.
This workaround essentially downgrades your Netflix app to an older UK version that is not affected by the update causing the issue. By keeping auto-updates disabled, you can continue to enjoy Netflix without encountering the “Netflix not working” problem. Hopefully, this detailed guide helps you resolve the issue and get back to your favorite shows and movies!
/support.unblock-us.com/customer/portal/questions/4503054-netflix-stopped-working-black-screen-and-returns?b_id=530
