Is your PS5 refusing to power on? This can be a frustrating experience, especially when you’re eager to dive into your favorite games. At WHY.EDU.VN, we understand your concern and are here to provide a comprehensive guide to troubleshoot this issue. We’ll explore potential causes and offer practical solutions to get your console up and running again, covering everything from power supply problems to software glitches and offering actionable steps to address them. Let’s get your PlayStation 5 back in action with our gaming console repair tips and address those blank screen issues!
1. Understanding the Potential Reasons Behind a PS5 Not Turning On
Before diving into solutions, it’s crucial to understand the possible culprits behind your PS5’s refusal to power on. A systematic approach will help you identify the root cause and apply the appropriate fix.
1.1. Power Supply Issues
The power supply is the lifeline of your PS5. Any disruption to its functionality can prevent the console from turning on.
- Power Cable Problems: A faulty or damaged power cable can interrupt the flow of electricity to your PS5. This is a common issue and a simple one to check.
- Power Outlet Malfunction: The power outlet itself might be the problem. It could be damaged, or there might be a tripped circuit breaker affecting the outlet’s ability to supply power.
- Internal Power Supply Failure: In rare cases, the internal power supply unit (PSU) within the PS5 can fail. This is a more serious hardware issue requiring professional repair.
1.2. Software Glitches and Errors
Software issues can also prevent your PS5 from starting up. These can range from minor glitches to more serious system errors.
- Rest Mode Problems: The PS5’s Rest Mode, designed for quick resume, can sometimes cause issues. If the console enters Rest Mode improperly or encounters an error while in this state, it may fail to power on afterward.
- System Software Corruption: A corrupted system software update or a sudden power outage during an update can damage the PS5’s operating system, leading to startup problems.
- Firmware Issues: Outdated or corrupted firmware can also cause your PS5 to malfunction and prevent it from turning on.
1.3. Overheating Problems
Overheating is a common issue in gaming consoles, especially if the ventilation is poor or the console is clogged with dust.
- Dust Accumulation: Dust buildup inside the PS5 can obstruct airflow, causing the system to overheat. The console might refuse to turn on to prevent further damage.
- Poor Ventilation: Placing the PS5 in an enclosed space with inadequate ventilation can trap heat, leading to overheating issues and startup problems.
- Internal Component Failure: Excessive heat can damage internal components over time, eventually leading to a failure that prevents the console from powering on.
1.4. Hardware Malfunctions
Hardware failures are less common but can be a serious cause of a PS5 not turning on.
- APU (Accelerated Processing Unit) Failure: The APU is the heart of the PS5, responsible for graphics and processing. If it fails, the console won’t turn on.
- HDMI Port Issues: A damaged HDMI port can prevent the console from displaying any output, making it seem like the PS5 isn’t turning on even if it is.
- Storage Device Problems: A failing hard drive or SSD can prevent the PS5 from booting up properly.
- Motherboard Issues: Problems with the motherboard, the main circuit board of the PS5, can cause a complete system failure.
:max_bytes(150000):strip_icc()/GettyImages-1281765659-5a622ca2d24a48028f3a431c0186e388.jpg “Close-up view showcasing the central components of the Playstation 5, revealing the intricate integration of the accelerated processing unit (APU), HDMI port, storage devices, and the motherboard. The APU is highlighted as a critical component of the PS5, responsible for graphics and processing. If this fails, the console won’t turn on.”)
2. Step-by-Step Troubleshooting: Solutions to Try
Now that you have an idea of the potential causes, let’s move on to the troubleshooting steps. Follow these solutions in order until your PS5 starts working again.
2.1. Basic Checks: Power and Connections
Before getting into more complex solutions, start with these basic checks to rule out simple issues.
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Inspect the Power Cable:
- Ensure the power cable is securely plugged into both the PS5 and the power outlet.
- Check the cable for any signs of damage, such as cuts, frays, or bends.
- Try using a different power cable if you have one available (the PS4 power cable is compatible).
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Test the Power Outlet:
- Plug another device into the same power outlet to see if it works.
- Try a different power outlet in your home to rule out a faulty outlet.
- Check your circuit breaker to ensure the outlet is receiving power. Reset the breaker if necessary.
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External Device Interference:
- Disconnect all external devices connected to the PS5, such as external hard drives, USB devices, and headsets. Sometimes, these devices can interfere with the console’s startup process.
- Try turning on the PS5 with only the power cable and HDMI cable connected.
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Check the HDMI Connection:
- Ensure the HDMI cable is securely plugged into both the PS5 and your TV or monitor.
- Try using a different HDMI cable to rule out a faulty cable.
- Test the PS5 on a different TV or monitor to see if the issue is with the display.
2.2. Performing a Hard Reset
A hard reset can often resolve minor software glitches that prevent the PS5 from turning on.
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Unplug the Power Cable:
- Completely disconnect the power cable from the back of the PS5.
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Wait for 30 Seconds:
- Allow the console to sit without power for at least 30 seconds. This will discharge any residual electricity and reset the system.
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Reconnect the Power Cable:
- Plug the power cable back into the PS5.
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Attempt to Turn On the PS5:
- Press the power button on the console to see if it starts up.
2.3. Booting into Safe Mode
Safe Mode is a diagnostic mode that allows you to troubleshoot various issues with your PS5.
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Ensure the PS5 is Completely Off:
- If the console is unresponsive, hold down the power button until it shuts down completely.
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Press and Hold the Power Button:
- Press and hold the power button on the console until you hear a second beep. This should take about 7-10 seconds.
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Connect Your Controller:
- Connect your DualSense controller to the PS5 using a USB cable.
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Press the PS Button:
- Press the PS button on the controller to access the Safe Mode menu.
Safe Mode Options and What They Do
Here are the options available in Safe Mode and what they can do to help resolve your issue:
| Option | Description | When to Use |
|---|---|---|
| Restart PS5 | Exits Safe Mode and restarts the console normally. | To attempt a normal startup after entering Safe Mode. |
| Change Video Output | Adjusts the screen resolution and other display settings. | If you’re having display issues or the screen is blank. |
| Update System Software | Updates the PS5 system software using a USB drive, internet connection, or disc. | If the system software is corrupted or outdated. |
| Restore Default Settings | Resets the PS5 settings to their factory defaults without deleting any user data. | If you suspect that incorrect settings are causing the issue. |
| Rebuild Database | Scans the drive and creates a new database of all content. | If you’re experiencing slow performance, game crashes, or other data-related issues. |
| Reset PS5 | Deletes all user data and restores the PS5 to its factory settings. | As a last resort, if other solutions haven’t worked, and you’re willing to erase all your data. |
| Reinstall System Software | Installs a fresh copy of the PS5 system software, erasing all data on the console. | If the system software is severely corrupted and other update methods have failed. |
2.4. Updating the System Software in Safe Mode
Updating the system software can resolve issues caused by corrupted or outdated software.
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Download the Latest System Software:
- Visit the official PlayStation website using a computer.
- Download the latest PS5 system software update to a USB drive. Make sure the USB drive is formatted as FAT32 or exFAT.
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Create the Necessary Folders:
- On the USB drive, create a folder named “PS5”.
- Inside the “PS5” folder, create another folder named “UPDATE”.
- Save the system software update file in the “UPDATE” folder. The file name should be “PS5UPDATE.PUP”.
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Connect the USB Drive to the PS5:
- Plug the USB drive into one of the USB ports on the PS5.
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Select “Update System Software” in Safe Mode:
- Use the controller to navigate to and select the “Update System Software” option in the Safe Mode menu.
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Update via USB Drive:
- Choose the option to update from a USB drive. The PS5 will detect the update file and begin the installation process.
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Follow the On-Screen Instructions:
- Follow the on-screen prompts to complete the update. The PS5 will restart automatically after the update is finished.
2.5. Rebuilding the Database
Rebuilding the database can fix performance issues, game crashes, and other data-related problems.
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Enter Safe Mode:
- Follow the steps outlined above to boot the PS5 into Safe Mode.
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Select “Rebuild Database”:
- Use the controller to navigate to and select the “Rebuild Database” option in the Safe Mode menu.
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Confirm the Action:
- A warning message will appear, explaining that the process may take some time. Confirm that you want to proceed.
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Wait for the Process to Complete:
- The PS5 will scan the drive and rebuild the database. This process can take anywhere from a few minutes to several hours, depending on the amount of data stored on the console.
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Restart the PS5:
- Once the process is complete, the PS5 will restart automatically.
2.6. Restoring Default Settings
Restoring the PS5 to its default settings can resolve issues caused by incorrect or corrupted settings.
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Enter Safe Mode:
- Follow the steps outlined above to boot the PS5 into Safe Mode.
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Select “Restore Default Settings”:
- Use the controller to navigate to and select the “Restore Default Settings” option in the Safe Mode menu.
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Confirm the Action:
- A warning message will appear, explaining that this will reset all settings to their defaults. Confirm that you want to proceed.
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Wait for the Process to Complete:
- The PS5 will reset all settings to their defaults. This process usually takes only a few minutes.
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Restart the PS5:
- Once the process is complete, the PS5 will restart automatically.
2.7. Cleaning the PS5
Dust accumulation can cause overheating and other hardware issues. Cleaning the PS5 can help prevent these problems.
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Gather Your Supplies:
- You’ll need a can of compressed air, a microfiber cloth, and a screwdriver (if you plan to open the console for a deeper clean).
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Unplug the PS5:
- Disconnect the power cable and all other cables from the PS5.
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Clean the Exterior:
- Use the microfiber cloth to wipe down the exterior of the PS5, removing any dust or dirt.
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Clean the Ventilation Ports:
- Use the compressed air to blow dust out of the ventilation ports on the front, back, and sides of the console.
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Open the PS5 (Optional):
- If you’re comfortable opening the console, you can remove the side panels to clean the interior. Refer to online guides or videos for instructions on how to safely open your PS5.
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Clean the Interior (Optional):
- Use the compressed air to blow dust out of the internal components, such as the fan and heat sink.
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Reassemble the PS5 (Optional):
- Carefully reassemble the PS5, making sure all panels and screws are properly secured.
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Reconnect the Cables:
- Reconnect the power cable and all other cables to the PS5.
:max_bytes(150000):strip_icc()/how-to-clean-a-ps5-hero-4×3-ee7796ca3df1424794817c94be192128.jpg “Demonstrates the process of cleaning a PS5, highlighting the use of compressed air and a microfiber cloth. Pay special attention to cleaning the ventilation ports and consider opening the console for a deeper clean if comfortable, and follow online guides to ensure safety.”)
2.8. Reinstalling System Software
Reinstalling the system software is a more drastic step that erases all data on the console and installs a fresh copy of the operating system. Use this as a last resort.
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Download the Reinstallation File:
- Visit the official PlayStation website using a computer.
- Download the reinstallation file for the PS5 system software. This is a different file than the update file.
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Create the Necessary Folders:
- On the USB drive, create a folder named “PS5”.
- Inside the “PS5” folder, create another folder named “UPDATE”.
- Save the reinstallation file in the “UPDATE” folder. The file name should be “PS5UPDATE.PUP”.
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Enter Safe Mode:
- Follow the steps outlined above to boot the PS5 into Safe Mode.
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Select “Reinstall System Software”:
- Use the controller to navigate to and select the “Reinstall System Software” option in the Safe Mode menu.
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Follow the On-Screen Instructions:
- The PS5 will detect the USB drive and begin the reinstallation process.
- Follow the on-screen prompts to complete the installation. Be aware that this will erase all data on the console.
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Restart the PS5:
- Once the process is complete, the PS5 will restart automatically. You’ll need to go through the initial setup process again.
3. When to Seek Professional Help
If you’ve tried all the troubleshooting steps and your PS5 still won’t turn on, it’s time to seek professional help.
- Hardware Failure: If you suspect a hardware failure, such as a faulty power supply, APU, or motherboard, you’ll need to take your PS5 to a qualified repair technician.
- Warranty Coverage: If your PS5 is still under warranty, contact Sony for repair or replacement options.
- DIY Repairs: Avoid attempting complex DIY repairs unless you have extensive experience with electronics. Incorrect repairs can cause further damage to your console.
You can contact Sony support at their website or call them at 1-800-345-SONY.
4. Tips to Prevent Future Issues
Preventing issues is always better than having to troubleshoot them. Here are some tips to keep your PS5 running smoothly:
- Proper Ventilation: Ensure your PS5 has adequate ventilation by placing it in an open area away from walls and other obstructions.
- Regular Cleaning: Clean the PS5 regularly to prevent dust buildup. Use compressed air to clean the ventilation ports and consider opening the console for a deeper clean every few months.
- Avoid Rest Mode Issues: If you’ve experienced issues with Rest Mode, consider disabling it in the PS5 settings.
- Surge Protection: Use a surge protector to protect your PS5 from power surges and fluctuations.
- Keep Software Updated: Always keep your PS5 system software up to date to ensure you have the latest bug fixes and performance improvements.
:max_bytes(150000):strip_icc()/ps5-setup-hero-4×3-14345099cf014f108d8b1c7f9c436445.jpg “Visual aid to illustrate proper ventilation for your PS5 setup, emphasizing the importance of regular cleaning, avoiding rest mode issues, and using surge protection. Keeping software updated is also key to maintaining smooth performance.”)
5. Understanding Error Codes
Sometimes, when a PS5 fails to turn on, it may display an error code on the screen (if it manages to show anything at all) or through the blinking light on the power button. Understanding these error codes can provide valuable clues about the underlying issue.
Here’s a breakdown of some common PS5 error codes and what they indicate:
| Error Code | Description | Possible Causes |
|---|---|---|
| SU-42118-6 | System software update failed. | Corrupted update file, network issues, or insufficient storage space. |
| CE-108255-1 | An error occurred in the application. | Software glitch, corrupted game data, or hardware issue. |
| NW-10221-7 | Unable to connect to the network. | Network issues, incorrect network settings, or PlayStation Network outage. |
| CE-108262-9 | Could not start the game or app. | Corrupted game data, insufficient storage space, or system software issue. |
| E2-00000000 | General hardware failure. | Potentially an issue with the APU, PSU, or motherboard. This error often means that there is some significant damage to the components internally. |
| No Light Indicator | The PS5 is not receiving any power and there is no indication that the system is working. | Check the power supply cable and connection to the console. If this continues, it is an indication that it could be a faulty power supply unit. |
| Blinking Blue Light | This indicates that the system is trying to turn on but is unable to do so for unknown reasons. This is also known as BLOD. | This could indicate corruption of system files that are required to boot up the console. |
If you encounter an error code, make a note of it and search for it on the PlayStation support website for specific troubleshooting steps.
6. Alternative Solutions and Lesser-Known Fixes
While the above solutions cover most common issues, here are some alternative and lesser-known fixes that might help:
- Check the CMOS Battery: The CMOS battery on the motherboard stores the system’s date and time. If this battery is dead, it can cause startup issues. Replacing the CMOS battery might resolve the problem.
- Reseat Internal Components: If you’re comfortable opening the console, try reseating the internal components, such as the RAM modules and storage devices. This can help ensure they are properly connected.
- Check for Physical Obstructions: Make sure there are no physical obstructions, such as debris or foreign objects, blocking the ventilation ports or internal components.
7. How to Find Reliable Information and Support
When troubleshooting a complex issue like a PS5 not turning on, it’s essential to rely on reliable sources of information and support.
- Official PlayStation Website: The official PlayStation website is the best source for troubleshooting guides, error code explanations, and support contact information.
- Online Forums: PlayStation-related online forums and communities can provide valuable insights and solutions from other users who have experienced similar issues.
- YouTube Tutorials: YouTube is a great resource for visual guides on how to perform various troubleshooting steps, such as cleaning the PS5 or replacing the CMOS battery.
- Professional Repair Services: If you’re not comfortable troubleshooting the issue yourself, consider taking your PS5 to a professional repair service.
8. Addressing Common Misconceptions
There are several common misconceptions about why a PS5 might not turn on. Let’s address some of them:
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Misconception: “The PS5 is bricked and unfixable.”
- Reality: While a complete hardware failure can render the PS5 unfixable, most startup issues can be resolved with troubleshooting.
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Misconception: “I can fix it myself by following any online guide.”
- Reality: Not all online guides are accurate or safe. Follow instructions carefully and only attempt repairs you’re comfortable with.
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Misconception: “Rest Mode is always bad for the PS5.”
- Reality: Rest Mode is generally safe to use, but it can sometimes cause issues. If you’ve experienced problems with Rest Mode, consider disabling it.
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Misconception: “Cleaning the PS5 is unnecessary.”
- Reality: Regular cleaning is essential to prevent dust buildup and overheating, which can lead to hardware failures.
9. Maintaining Your PS5 for Longevity
Proper maintenance is key to ensuring your PS5 lasts for years to come. Here are some additional tips:
- Avoid Extreme Temperatures: Don’t expose your PS5 to extreme temperatures or direct sunlight.
- Use a High-Quality HDMI Cable: A high-quality HDMI cable can improve the video and audio quality and prevent connection issues.
- Backup Your Data: Regularly back up your game saves and other data to an external hard drive or the cloud.
- Consider a Cooling Stand: A cooling stand can help improve airflow and prevent overheating, especially during long gaming sessions.
:max_bytes(150000):strip_icc()/ps5-backup-restore-data-01-b3b65a3a587a4c1a81c4f69e55e7e68c.jpg “Demonstrates backing up game save data. Regular backups and high-quality HDMI cables along with avoiding extreme temperatures, cloud backups, and cooling stands help maintain PS5 longevity.”)
10. Addressing Regional Differences
The PS5 has different power requirements and regional settings depending on where it was purchased. Here’s what you need to know:
- Power Supply Voltage: The PS5 is designed to operate on specific voltage levels depending on the region. Using the console with an incorrect voltage can damage the power supply.
- Regional Settings: The PS5 has regional settings that affect game compatibility and online services. Make sure your console is set to the correct region.
- Warranty Coverage: Warranty coverage may vary depending on the region where the PS5 was purchased. Check the warranty terms and conditions for your region.
FAQ: Addressing Common Questions About a PS5 That Won’t Turn On
Here are some frequently asked questions related to a PS5 that won’t turn on:
1. Why won’t my PS5 turn on after being in Rest Mode?
Rest Mode can sometimes cause software glitches. Try a hard reset by unplugging the console for 30 seconds. If that doesn’t work, boot into Safe Mode and rebuild the database.
2. What does the blinking blue light on my PS5 mean?
A blinking blue light (also known as the “Blue Light of Death”) often indicates a hardware or software issue preventing the console from starting up. Try updating the system software in Safe Mode.
3. Can dust cause my PS5 to not turn on?
Yes, dust buildup can cause overheating, which can prevent the PS5 from turning on. Clean the ventilation ports regularly.
4. How do I enter Safe Mode on my PS5?
Turn off the PS5 completely, then press and hold the power button until you hear a second beep. Connect your controller with a USB cable and press the PS button.
5. Will restoring my PS5 to factory settings delete my games?
Yes, restoring the PS5 to factory settings will delete all data on the console, including games, saves, and settings. Use this as a last resort.
6. Can I use a PS4 power cable with my PS5?
Yes, the PS5 uses the same standard IEC C7 power cable as the PS4, so you can use a PS4 power cable with your PS5.
7. How often should I clean my PS5?
You should clean the exterior of your PS5 every few weeks and perform a deeper clean of the interior every few months.
8. What should I do if my PS5 is still under warranty?
If your PS5 is still under warranty, contact Sony for repair or replacement options. Avoid attempting DIY repairs, as this may void the warranty.
9. Is it safe to leave my PS5 on all the time?
It’s generally safe to leave your PS5 on, but it’s a good idea to turn it off when not in use to conserve energy and prolong the life of the console.
10. Where can I find the latest PS5 system software update?
You can download the latest PS5 system software update from the official PlayStation website or update it directly through the console’s settings menu.
Conclusion: Getting Back to Gaming
A PS5 that won’t turn on can be a frustrating experience, but with the right troubleshooting steps, you can often resolve the issue and get back to gaming. Remember to start with the basic checks, try the Safe Mode options, and consider cleaning the console. If all else fails, seek professional help.
At WHY.EDU.VN, we’re dedicated to providing you with accurate and helpful information to resolve your tech issues. We understand the challenges of troubleshooting complex problems and strive to offer clear, step-by-step solutions.
Do you have more questions or need personalized assistance? Visit our website at WHY.EDU.VN, reach out via WhatsApp at +1 (213) 555-0101, or stop by our location at 101 Curiosity Lane, Answer Town, CA 90210, United States. Our team of experts is ready to provide the answers and support you need.
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