Why Doesn’t Google Office Save Passwords On My Mac?

Why doesn’t Google Office automatically save passwords on your Mac, and how can you effectively manage your login credentials? At why.edu.vn, we’ll explore the reasons behind this issue and offer practical solutions to streamline your experience, ensuring seamless access to your Google services. We’ll cover password managers, browser settings, and account configurations to enhance your password management and security.

1. Understanding Google Office and Password Saving

Google Office, encompassing apps like Gmail, Google Docs, Sheets, and Slides, is integral to productivity. The convenience of having your passwords saved for these apps is undeniable, but sometimes, the process doesn’t work as expected on a Mac. Several reasons can contribute to this, and understanding them is the first step to resolving the issue.

1.1 What is Google Office?

Google Office, also known as Google Workspace, is a suite of online productivity tools developed by Google. It includes applications like:

• Gmail: Email service
• Google Drive: Cloud storage
• Google Docs: Word processing
• Google Sheets: Spreadsheet software
• Google Slides: Presentation software
• Google Calendar: Time management
• Google Meet: Video conferencing

These tools are designed to facilitate collaboration and productivity, allowing users to create, share, and edit documents in real-time.

1.2 Why Save Passwords?

Saving passwords offers several benefits:

• Convenience: No need to remember and enter passwords repeatedly.
• Time-saving: Quick access to accounts and services.
• Reduced Frustration: Eliminates the hassle of password resets.
• Improved Security (with a good password manager): Strong, unique passwords can be generated and stored securely.

1.3 Common Issues on Mac

Several factors can prevent Google Office from saving passwords on your Mac:

• Browser Settings: Incorrect or restrictive settings in your browser.
• Password Manager Conflicts: Conflicts between Google’s built-in password manager and third-party apps.
• Account Settings: Specific configurations in your Google Account.
• Software Glitches: Temporary software bugs or glitches.
• Keychain Issues: Problems with macOS Keychain, which stores passwords.

Understanding these potential roadblocks helps in troubleshooting and finding the right solution.

2. Exploring the Reasons Google Office Doesn’t Save Passwords

Several technical and configuration-related reasons may explain why Google Office isn’t saving your passwords on your Mac. Let’s delve into these causes and how they affect your user experience.

2.1 Browser Settings and Compatibility

The browser you use to access Google Office plays a crucial role in password saving. Incompatible or improperly configured settings can prevent the feature from working correctly.

2.1.1 Chrome Settings

Google Chrome has built-in password management. However, if the settings are not correctly configured, you may face issues.

• Password Saving Disabled: Check if the “Offer to save passwords” option is enabled.
• Cookies and Site Data: Ensure that cookies and site data are allowed, as they are essential for remembering login information.
• Outdated Browser: An outdated browser version might have compatibility issues.

2.1.2 Safari Settings

Safari, the default browser on macOS, also has password-saving capabilities. Similar to Chrome, specific settings need to be enabled.

• AutoFill Settings: Verify that AutoFill for usernames and passwords is turned on.
• Privacy Settings: Check if privacy settings are blocking cookies or other data necessary for password saving.
• iCloud Keychain: Ensure that iCloud Keychain is set up and functioning correctly.

2.1.3 Third-Party Browsers

If you use other browsers like Firefox or Brave, their settings also matter.

• Password Management Features: Each browser has its own password management settings that need to be configured.
• Extension Conflicts: Browser extensions can sometimes interfere with password saving.

2.2 Password Manager Interference

Password managers like LastPass, 1Password, and Dashlane can sometimes conflict with Google’s built-in password manager.

2.2.1 How Password Managers Work

Password managers store your login credentials securely and automatically fill them in when you visit a website. While convenient, they can sometimes prevent the browser from saving passwords.

2.2.2 Conflicts and Solutions

• Disable Conflicting Managers: Try disabling your third-party password manager to see if Google Office starts saving passwords.
• Adjust Settings: Some password managers have settings that allow you to choose which passwords they manage, giving Google’s manager priority.
• Use One Manager Consistently: Decide on one password manager and stick with it to avoid conflicts.

2.3 Google Account Settings

Your Google Account settings can also influence password saving. Certain configurations might prevent your browser from storing passwords.

2.3.1 Security Settings

• Two-Factor Authentication (2FA): While 2FA enhances security, it can sometimes interfere with password saving on older devices or apps.
• App Passwords: If you’re using 2FA, you might need to create app-specific passwords for certain applications.

2.3.2 Sync Settings

• Sync Enabled: Ensure that your Google Account sync is turned on, allowing password data to be stored and accessed across devices.
• Data Types: Check if passwords are included in the data types being synced.

2.4 macOS Keychain Issues

macOS Keychain is a system-level password management tool. Problems with Keychain can affect password saving across all applications, including Google Office.

2.4.1 What is Keychain?

Keychain stores passwords, certificates, and secure notes on your Mac. It’s integrated with macOS and used by many applications.

2.4.2 Common Keychain Problems

• Keychain Corruption: A corrupted Keychain can cause various password-related issues.
• Password Prompts: Repeated prompts for Keychain access can indicate a problem.
• Syncing Issues: Problems with iCloud Keychain syncing can prevent passwords from being saved correctly.

2.5 Software Glitches and Updates

Temporary software glitches or outdated software can also be the culprit.

2.5.1 Temporary Bugs

• Restart Your Browser: Sometimes, simply restarting your browser can resolve temporary glitches.
• Clear Cache and Cookies: Clearing your browser’s cache and cookies can also help.

2.5.2 Software Updates

• Browser Updates: Keep your browser updated to the latest version to ensure compatibility and bug fixes.
• macOS Updates: Ensure that your macOS is up to date, as system updates often include fixes for password-related issues.

By understanding these potential reasons, you can systematically troubleshoot and identify the cause behind Google Office not saving passwords on your Mac.

3. Step-by-Step Solutions to Enable Password Saving

Enabling password saving for Google Office on your Mac involves checking and adjusting various settings in your browser, password manager, and Google Account. Here’s a comprehensive guide to help you troubleshoot and resolve the issue.

3.1 Adjusting Browser Settings

The first step is to ensure that your browser settings are correctly configured to allow password saving.

3.1.1 Google Chrome

1. Open Chrome Settings:

   • Click the three dots in the top-right corner of Chrome.
   • Select “Settings” from the dropdown menu.

   alt text: Accessing Chrome Settings through the three-dot menu

2. Navigate to Passwords:

   • In the Settings menu, type “passwords” in the search bar.
   • Click on “Passwords.”

   alt text: Locating Password settings within Chrome

3. Enable Password Saving:

   • Make sure the “Offer to save passwords” option is toggled on.
     alt text: Enabling the option to save passwords in Chrome settings

4. Manage Saved Passwords:

   • Review the “Saved Passwords” section to see if your Google Account is listed. If not, add it manually when prompted next time you log in.
     alt text: Reviewing Saved Passwords section in Chrome

5. Check Blocked Sites:

   • Ensure that the Google Office websites (e.g., Gmail, Google Docs) are not in the “Never Saved” list.
     alt text: Checking the ‘Never Saved’ list for exceptions in Chrome password settings

6. Enable Cookies:

   • Go back to the main Settings menu and type “cookies” in the search bar.
   • Click on “Cookies and other site data.”

   alt text: Accessing Cookies settings in Chrome

   • Ensure that “Allow all cookies” is selected or that the Google Office sites are allowed to use cookies.
     alt text: Selecting ‘Allow all cookies’ in Chrome settings

7. Update Chrome:

   • Click the three dots in the top-right corner of Chrome.
   • Go to “Help” and select “About Google Chrome.”
     alt text: Navigating to the ‘About Google Chrome’ section to update the browser
   • Chrome will automatically check for updates and install them if available.
     alt text: Chrome automatically updating to the latest version

3.1.2 Safari

1. Open Safari Preferences:

   • Click on “Safari” in the menu bar.
   • Select “Preferences.”
     alt text: Opening Safari preferences from the menu bar

2. Go to AutoFill:

   • In the Preferences window, click on the “AutoFill” tab.
     alt text: Accessing the AutoFill tab in Safari preferences

3. Enable Username and Password Saving:

   • Make sure the “Usernames and passwords” box is checked.
     alt text: Ensuring the ‘Usernames and passwords’ box is checked in Safari AutoFill settings

4. Check Privacy Settings:

   • Click on the “Privacy” tab.
     alt text: Navigating to the ‘Privacy’ tab in Safari preferences
   • Ensure that “Prevent cross-site tracking” is not enabled, as it can interfere with password saving.
     alt text: Disabling the ‘Prevent cross-site tracking’ option in Safari privacy settings
   • Click on “Manage Website Data” to check if Google Office sites are allowed to store data.
     alt text: Selecting ‘Manage Website Data’ to check allowed sites in Safari privacy settings

5. Enable iCloud Keychain:

   • Go to “System Preferences” on your Mac.
   • Click on “Apple ID.”
     alt text: Accessing Apple ID settings in System Preferences on Mac
   • Ensure that “Keychain” is checked.
     alt text: Checking the Keychain option to enable iCloud Keychain in Apple ID settings
   • If you’re already using iCloud Keychain, make sure it’s syncing correctly.
     alt text: Ensuring iCloud Keychain is syncing correctly

6. Update Safari:

   • Safari updates are included in macOS updates. Go to “System Preferences” > “Software Update” to check for and install any available updates.
     alt text: Checking for and installing macOS updates, which include Safari updates

3.1.3 Firefox

1. Open Firefox Settings:

   • Click the three horizontal lines in the top-right corner of Firefox.
   • Select “Settings” from the dropdown menu.
     alt text: Opening Firefox settings through the three-horizontal-lines menu

2. Navigate to Privacy & Security:

   • Click on “Privacy & Security” in the left sidebar.
     alt text: Accessing ‘Privacy & Security’ settings in Firefox

3. Manage Logins and Passwords:

   • Under the “Logins and Passwords” section, ensure that “Ask to save logins and passwords for websites” is checked.
     alt text: Ensuring ‘Ask to save logins and passwords for websites’ is checked in Firefox privacy settings
   • Click on “Saved Logins” to view and manage your saved passwords.
     alt text: Accessing ‘Saved Logins’ to view and manage passwords in Firefox
   • Make sure that Google Office sites are not in the “Exceptions” list.
     alt text: Checking the ‘Exceptions’ list for blocked sites in Firefox password settings

4. Manage Cookies and Site Data:

   • In the “Privacy & Security” section, under “Cookies and Site Data,” ensure that “Accept cookies and site data” is selected.
     alt text: Selecting ‘Accept cookies and site data’ in Firefox privacy settings
   • Click on “Manage Exceptions” to ensure that Google Office sites are allowed to use cookies.
     alt text: Managing exceptions for cookie usage in Firefox privacy settings

5. Update Firefox:

   • Click the three horizontal lines in the top-right corner of Firefox.
   • Go to “Help” and select “About Firefox.”
     alt text: Navigating to the ‘About Firefox’ section to update the browser
   • Firefox will automatically check for updates and install them if available.
     alt text: Firefox automatically updating to the latest version

3.2 Resolving Password Manager Conflicts

If you’re using a third-party password manager, it might be interfering with Google’s built-in password saving.

1. Disable Third-Party Password Managers:

   • Temporarily disable your password manager extension in your browser to see if Google Office starts saving passwords.
     alt text: Disabling a third-party password manager extension in Chrome

2. Adjust Password Manager Settings:

   • If disabling the password manager isn’t feasible, check its settings for options to allow other password managers to function.
     alt text: Adjusting settings in a password manager to allow other managers to function

3. Use One Password Manager Consistently:

   • To avoid conflicts, choose one password manager (either Google’s built-in or a third-party app) and use it consistently.
     alt text: Deciding to consistently use one password manager to avoid conflicts

3.3 Checking Google Account Settings

Your Google Account settings can also affect password saving.

1. Enable Sync:

   • Open Chrome and sign in to your Google Account.
     alt text: Signing in to a Google Account in Chrome
   • Click on your profile picture in the top-right corner and select “Turn on sync.”
     alt text: Turning on sync in Chrome to enable password data storage across devices
   • Confirm that “Passwords” are included in the synced data types.
     alt text: Confirming that passwords are included in the synced data types

2. Review Security Settings:

   • Go to your Google Account settings online.
     alt text: Accessing Google Account settings online
   • Navigate to the “Security” section.
     alt text: Navigating to the Security section in Google Account settings
   • Check if “2-Step Verification” is enabled.
     alt text: Checking if 2-Step Verification is enabled in Google Account security settings
   • If using 2FA, consider creating app passwords for older applications that don’t support it.
     alt text: Creating app passwords for older applications when using 2-Step Verification

3.4 Addressing macOS Keychain Issues

Problems with macOS Keychain can affect password saving across all applications.

1. Reset Keychain:

   • Open “Keychain Access” from the Utilities folder in Applications.
     alt text: Opening Keychain Access from the Utilities folder on Mac
   • Go to “Keychain Access” in the menu bar and select “Keychain First Aid.”
     alt text: Selecting ‘Keychain First Aid’ from the Keychain Access menu
   • Enter your macOS username and password.
     alt text: Entering macOS username and password for Keychain First Aid
   • Select “Repair” and click “Start.”
     alt text: Selecting ‘Repair’ and starting Keychain First Aid

2. Delete Keychain Items:

   • If Keychain First Aid doesn’t resolve the issue, try deleting the Google-related Keychain items and recreating them.
     alt text: Deleting Google-related Keychain items and recreating them

3. iCloud Keychain Syncing:

   • Ensure that iCloud Keychain is enabled and syncing correctly in your Apple ID settings.
     alt text: Ensuring iCloud Keychain is enabled and syncing correctly in Apple ID settings

3.5 Clearing Cache and Cookies

Clearing your browser’s cache and cookies can resolve temporary glitches.

1. Chrome:

   • Go to Chrome Settings > Privacy and security > Clear browsing data.
     alt text: Accessing Clear browsing data settings in Chrome privacy and security
   • Select “Cookies and other site data” and “Cached images and files.”
     alt text: Selecting ‘Cookies and other site data’ and ‘Cached images and files’ to clear in Chrome
   • Click “Clear data.”
     alt text: Clearing data in Chrome to resolve temporary glitches

2. Safari:

   • Go to Safari > Preferences > Privacy > Manage Website Data.
     alt text: Accessing Manage Website Data settings in Safari privacy settings
   • Remove the data for Google Office sites.
     alt text: Removing data for Google Office sites in Safari to clear cache and cookies
   • Alternatively, clear all website data.
     alt text: Alternatively, clearing all website data in Safari

3. Firefox:

   • Go to Firefox Settings > Privacy & Security > Cookies and Site Data.
     alt text: Accessing Cookies and Site Data settings in Firefox privacy and security
   • Click “Clear Data.”
     alt text: Clearing data in Firefox to resolve temporary glitches
   • Select “Cookies and Site Data” and “Cached Web Content.”
     alt text: Selecting ‘Cookies and Site Data’ and ‘Cached Web Content’ to clear in Firefox
   • Click “Clear.”
     alt text: Clicking Clear in Firefox to finalize clearing cache and cookies

By following these step-by-step solutions, you should be able to resolve the issue of Google Office not saving passwords on your Mac, making your workflow smoother and more efficient.

4. Optimizing Your Password Management for Security

While convenience is a key reason to save passwords, ensuring robust security is equally important. Here’s how to optimize your password management practices for enhanced protection.

4.1 Choosing Strong Passwords

The foundation of secure password management is using strong, unique passwords for each of your accounts.

4.1.1 Characteristics of a Strong Password

• Length: Aim for at least 12 characters.
• Complexity: Include a mix of uppercase and lowercase letters, numbers, and symbols.
• Unpredictability: Avoid using personal information like names, birthdays, or common words.

4.1.2 Examples of Strong vs. Weak Passwords

Category	Weak Password	Strong Password
Length	Short ( < 8)	Long (>= 12)
Complexity	Simple words	Mix of characters
Predictability	Birthday	Random string
Example	password123	Tr#5gL9pKw2YzNc

4.1.3 Using Password Generators

Password generators can create strong, random passwords for you. Many password managers include built-in generators.

• LastPass Password Generator:

  alt text: Example of generating a strong password using LastPass password generator

• 1Password Password Generator:

  alt text: Generating a strong password using 1Password password generator

• Google Chrome Password Generator:

  alt text: Chrome’s built-in password generator feature

4.2 Implementing Two-Factor Authentication (2FA)

Two-factor authentication adds an extra layer of security to your accounts by requiring a second verification method in addition to your password.

4.2.1 How 2FA Works

When 2FA is enabled, you’ll need to provide a code from your phone or another device in addition to your password when logging in.

4.2.2 Types of 2FA

• Authenticator Apps: Apps like Google Authenticator, Authy, and Microsoft Authenticator generate time-based codes.

  alt text: An authenticator app like Google Authenticator generating a time-based code

• SMS Codes: Receiving a code via text message.

  alt text: Receiving an SMS code as a second factor for authentication

• Hardware Keys: Physical devices like YubiKey that provide a secure authentication method.

  alt text: A YubiKey hardware key being used for two-factor authentication

4.2.3 Enabling 2FA on Google Accounts

1. Go to Google Account Settings:
   alt text: Accessing Google Account settings online

   • Navigate to the “Security” section.
     alt text: Navigating to the Security section in Google Account settings

2. Enable 2-Step Verification:

   • Click on “2-Step Verification.”
     alt text: Clicking on the ‘2-Step Verification’ option to enable it
   • Follow the prompts to set up 2FA using an authenticator app or SMS codes.
     alt text: Following the prompts to set up 2FA using an authenticator app

4.3 Using a Reputable Password Manager

A password manager can securely store your passwords, generate strong passwords, and automatically fill them in when you visit a website.

4.3.1 Features of a Good Password Manager

• Secure Storage: Encrypts your passwords to protect them from unauthorized access.
• Password Generation: Creates strong, random passwords.
• AutoFill: Automatically fills in your login credentials on websites and apps.
• Syncing: Syncs your passwords across multiple devices.
• Two-Factor Authentication: Supports 2FA for added security.

4.3.2 Popular Password Managers

• LastPass:

  alt text: The user interface of LastPass password manager

• 1Password:

  alt text: The user interface of 1Password password manager

• Dashlane:

  alt text: The user interface of Dashlane password manager

4.3.3 Setting Up and Using a Password Manager

1. Choose a Password Manager:

   • Select a reputable password manager that meets your needs.
     alt text: Selecting a reputable password manager to use

2. Create an Account:

   • Sign up for an account and create a strong master password.
     alt text: Creating a strong master password for a password manager account

3. Install the Browser Extension:

   • Install the password manager’s browser extension.
     alt text: Installing a password manager’s browser extension

4. Import Existing Passwords:

   • Import your existing passwords into the password manager.
     alt text: Importing existing passwords into a password manager

5. Generate New Passwords:

   • Use the password manager to generate strong passwords for your accounts.
     alt text: Generating strong passwords for various accounts using a password manager

6. Enable AutoFill:

   • Enable auto-fill to automatically fill in your login credentials.
     alt text: Enabling auto-fill for convenient login using a password manager

4.4 Regularly Updating Passwords

Regularly updating your passwords is a good security practice to protect your accounts from potential breaches.

4.4.1 Why Update Passwords?

• Data Breaches: If a website you use has been breached, your password may be compromised.
• Password Reuse: Using the same password for multiple accounts increases your risk if one account is compromised.
• Old Passwords: Over time, passwords can become vulnerable to cracking.

4.4.2 How Often to Update Passwords

• Critical Accounts: Update passwords for critical accounts (e.g., email, banking) every 3-6 months.
• Less Important Accounts: Update passwords for less important accounts every 6-12 months.

4.4.3 Password Update Schedule

Account Type	Update Frequency
Email	Every 3 months
Banking	Every 3 months
Social Media	Every 6 months
Other Accounts	Every 12 months

4.5 Avoiding Password Reuse

Using the same password for multiple accounts is a risky practice because if one account is compromised, all accounts using that password are at risk.

4.5.1 Risks of Password Reuse

• Credential Stuffing: Attackers use stolen credentials to try to log in to other accounts.
• Increased Vulnerability: If one account is compromised, all accounts using the same password are at risk.

4.5.2 How to Ensure Unique Passwords

• Use a Password Manager: Password managers can generate and store unique passwords for each account.

• Password Tracking: Keep track of the passwords you use for each account to avoid reuse.

  alt text: Example of a password tracking spreadsheet to ensure unique passwords

By implementing these password management practices, you can significantly enhance the security of your accounts while enjoying the convenience of saved passwords.

5. Alternative Solutions and Workarounds

If you’re still facing issues with Google Office saving passwords on your Mac despite trying the above solutions, here are some alternative methods and workarounds you can consider.

5.1 Using App Passwords

App passwords provide a secure way to allow older apps or devices that don’t support two-factor authentication to access your Google Account.

5.1.1 What are App Passwords?

App passwords are unique, randomly generated passwords that you create for specific applications or devices.

5.1.2 When to Use App Passwords

• Older Apps: Use app passwords for older email clients or apps that don’t support modern security protocols.
• Devices Without 2FA Support: Use app passwords for devices like older smartphones or tablets.

5.1.3 Creating an App Password for Google Account

1. Go to Google Account Security Settings:

   • Navigate to your Google Account Security settings.
     alt text: Navigating to the Security section in Google Account settings

2. Enable 2-Step Verification:

   • Ensure that 2-Step Verification is enabled.
     alt text: Ensuring that 2-Step Verification is enabled in Google Account security settings

3. Access App Passwords:

   • Scroll down and click on “App passwords.”
     alt text: Accessing the ‘App passwords’ section in Google Account security settings

4. Select App and Device:

   • Choose the app and device you want to create the password for.
     alt text: Choosing the app and device for creating an app password

5. Generate Password:

   • Click “Generate” to create the app password.
     alt text: Generating the app password after selecting the app and device

6. Use the App Password:

   • Use the generated password in the app or device instead of your regular Google Account password.
     alt text: Using the generated app password in the specified application or device

5.2 Using a Different Browser Profile

Creating a new browser profile can help resolve issues caused by corrupted browser data or conflicting extensions.

5.2.1 What is a Browser Profile?

A browser profile is a separate instance of your browser with its own settings, extensions, and data.

5.2.2 Creating a New Chrome Profile

1. Open Chrome Settings:

   • Click the three dots in the top-right corner of Chrome and select “Settings.”
     alt text: Accessing Chrome Settings through the three-dot menu

2. Access People:

   • Scroll down to the “People” section and click “Add person.”
     alt text: Adding a new person or profile in Chrome settings

3. Create New Profile:

   • Choose a name and icon for the new profile and click “Add.”
     alt text: Choosing a name and icon for the new Chrome profile

4. Sign In:

   • Sign in to your Google Account in the new profile and check if password saving works.
     alt text: Signing in to Google Account in the new Chrome profile

5.2.3 Creating a New Firefox Profile

1. Open Firefox Profile Manager:

   • Close Firefox.
   • Press Win + R, type firefox.exe -p, and press Enter.
     alt text: Opening Firefox Profile Manager

2. Create New Profile:

   • Click “Create Profile.”
     alt text: Creating a new Firefox profile in the Profile Manager
   • Follow the prompts to create a new profile.
     alt text: Following the prompts to create the new Firefox profile

3. Start Firefox with New Profile:

   • Choose the new profile and click “Start Firefox.”
     alt text: Starting Firefox with the new profile selected

4. Sign In:

   • Sign in to your Google Account in the new profile and check if password saving works.
     alt text: Signing in to Google Account in the new Firefox profile

5.3 Reinstalling Google Chrome

If the issue persists, reinstalling Google Chrome can resolve problems caused by corrupted installation files.

5.3.1 Uninstalling Chrome on macOS

1. Quit Chrome:

   • Ensure that Chrome is completely closed.
     alt text: Ensuring that Chrome is completely closed before uninstalling

2. Move to Trash:

   • Open the “Applications” folder.
     alt text: Opening the Applications folder on macOS
   • Drag Google Chrome to the Trash.
     alt text: Dragging Google Chrome to the Trash to uninstall

3. Empty Trash:

   • Right-click on the Trash icon and select “Empty Trash.”
     alt text: Emptying the Trash to finalize the uninstallation of Google Chrome

5.3.2 Downloading and Installing Chrome

1. Download Chrome:

   • Go to the Google Chrome website and download the latest version.
     alt text: Downloading the latest version of Google Chrome from the official website

2. Install Chrome:

   • Open the downloaded file and follow the installation prompts.
     alt text: Following the installation prompts to install Google Chrome

3. Sign In:

   • Sign in to your Google Account and check if password saving works.
     alt text: Signing in to Google Account after reinstalling Google Chrome

5.4 Checking for Malware

Malware can interfere with browser settings and prevent password saving.

5.4.1 Scanning for Malware

• Use Antivirus Software: Use a reputable antivirus program to scan your Mac for malware.
  alt text: Scanning for malware using reputable antivirus software

• Run Malwarebytes: Malwarebytes is a popular anti-malware tool that can detect and remove malware.

  alt text: Performing a malware scan using Malwarebytes

5.4.2 Removing Malware

• Follow Antivirus Instructions: Follow the instructions provided by your antivirus software to remove any detected malware.
  alt text: Following the antivirus software’s instructions to remove detected malware

5.5 Contacting Google Support

If none of the above solutions work, contacting Google Support can provide additional assistance.

5.5.1 Accessing Google Support

• Go to Google Help: Visit the Google Help Center for your specific Google Office app.
  alt text: Visiting the Google Help Center for assistance
• Search for Solutions: Search for articles and troubleshooting guides related to password saving.
  alt text: Searching for solutions related to password saving in the Google Help Center
• Contact Support: If you can’t find a solution, contact Google Support for further assistance.
  alt text: Contacting Google Support for further assistance

By trying these alternative solutions and workarounds, you can further troubleshoot and resolve the issue of Google Office not saving passwords on your Mac.

6. Troubleshooting Common Password Saving Issues

Even after implementing the recommended solutions, you might encounter specific issues that prevent Google Office from saving passwords on your Mac. Here’s a troubleshooting guide to address these common problems.

6.1 Password Saving Option Greyed Out

If the “Offer to save passwords” option in Chrome or Safari is greyed out, it indicates that some setting is preventing you from enabling it.

6.1.1 Causes

• Managed Device: If your Mac is managed by an organization, certain settings might be controlled by IT policies.
• Conflicting Extensions: A browser extension might be interfering with password saving.
• Corrupted Settings: Your browser settings might be corrupted.

6.1.2 Solutions

1. Check Managed Device Policies:

   • If your Mac is managed, contact your IT administrator to check if password saving is allowed.
     alt text: Contacting an IT administrator to check managed device policies

2. Disable Conflicting Extensions:

   • Disable browser extensions one by one to identify if any of them are causing the issue.
     alt text: Disabling browser extensions one by one to identify conflicts

3. Reset Browser Settings:

   • Reset your browser settings to their default values.
     alt text: Resetting Chrome settings to default values

6.2 Passwords Not Syncing Across Devices

If your saved passwords are not syncing across your Mac and other devices, there might be an issue with your Google Account sync settings.

6.2.1 Causes

• Sync Disabled: Sync might be disabled in your Google Account or browser.
• Incorrect Account: You might be signed in to different Google Accounts on different devices.
• Outdated Browser: An outdated browser version might have syncing issues.

6.2.2 Solutions

1. Enable Sync:

   • Ensure that sync is enabled in your Google Account and browser.
     *alt text: Ensuring that sync is enabled in Google Account and