Why Won't My iPhone Software Update? Troubleshooting Guide

Is your iPhone refusing to update its software? Many users encounter this frustrating problem. This article, brought to you by WHY.EDU.VN, provides a comprehensive guide to troubleshoot and resolve common iPhone software update issues. We’ll explore potential causes and step-by-step solutions, ensuring you can get your device up-to-date. Learn about iOS update problems, firmware installation errors, and common software glitches.

1. Understanding the iPhone Software Update Process

Before diving into troubleshooting, let’s briefly understand the process. When Apple releases a new iOS version, your iPhone checks for its availability. If found, it downloads the update file and prepares for installation. This process requires a stable internet connection, sufficient storage space, and adequate battery life. Interference at any stage can cause the update to fail.

1.1. The Importance of Software Updates

iPhone software updates are crucial for several reasons:

Security: Updates patch vulnerabilities, protecting your device from malware and cyber threats.
Features: New updates often introduce exciting new features and improvements to existing ones.
Performance: Updates can optimize performance, making your iPhone faster and more responsive.
Compatibility: Staying updated ensures compatibility with the latest apps and services.
Bug Fixes: Updates address bugs and glitches, improving overall device stability.

1.2. Preparing Your iPhone for an Update

Before initiating a software update, it’s essential to take these preparatory steps:

Back Up Your iPhone: This is the most crucial step. Backing up your data ensures that you won’t lose any important information if something goes wrong during the update process. You can back up your iPhone to iCloud or your computer.
Ensure Sufficient Battery Life: The update process can be battery-intensive. Make sure your iPhone has at least 50% battery life, or better yet, keep it connected to a power source during the update.
Connect to a Stable Wi-Fi Network: A reliable Wi-Fi connection is essential for downloading the update file. Avoid using cellular data, as it can be slower and may incur extra charges.
Free Up Storage Space: Insufficient storage space is a common reason for update failures. Delete unnecessary files, apps, photos, and videos to create enough room for the update.
Check Compatibility: Confirm that your iPhone model is compatible with the latest iOS version. Apple typically provides a list of compatible devices with each update release.

2. Common Reasons Why Your iPhone Won’t Update

Several factors can prevent your iPhone from updating. Here’s a breakdown of the most common culprits:

2.1. Insufficient Storage Space

A lack of storage space is one of the most frequent reasons why an iPhone won’t update. The update file itself can be quite large, and your device needs additional space to unpack and install it.

How to Check Storage Space: Go to Settings > General > iPhone Storage. This screen displays a breakdown of your storage usage.
Solutions:
- Delete Unnecessary Apps: Remove apps you no longer use.
- Delete Large Files: Get rid of large videos, photos, and other files.
- Offload Unused Apps: This feature removes the app but keeps its data, allowing you to reinstall it later without losing your progress. Go to Settings > General > iPhone Storage and select “Offload Unused Apps.”
- Use iCloud Photos: Store your photos and videos in iCloud to free up space on your device.

2.2. Poor or Unstable Internet Connection

A stable and reliable internet connection is crucial for downloading the update file. If your Wi-Fi signal is weak or intermittent, the download may fail.

Solutions:
- Restart Your Router: Turn off your router, wait 30 seconds, and then turn it back on.
- Move Closer to the Router: Ensure you’re within close range of the router to get a strong signal.
- Switch to a Different Wi-Fi Network: If possible, try connecting to a different Wi-Fi network.
- Reset Network Settings: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Note that this will erase your saved Wi-Fi passwords.

2.3. Incompatible Device

Older iPhone models may not be compatible with the latest iOS versions. Apple typically supports devices for several years, but eventually, older models are phased out.

How to Check Compatibility: Visit Apple’s website or check the software update screen on your iPhone. If your device is not listed as compatible, you won’t be able to update to the latest version.

2.4. Software Update Server Issues

Sometimes, the problem isn’t on your end. Apple’s software update servers can experience issues, especially during peak release times when millions of users are trying to download the update simultaneously.

Solutions:
- Wait and Try Again Later: If you suspect server issues, wait a few hours or a day and then try updating again.
- Check Apple’s System Status Page: Visit Apple’s System Status page to see if there are any known issues with the software update service.

2.5. Corrupted Update File

If the update file is corrupted during the download process, the installation may fail. This can happen due to internet interruptions or other unforeseen issues.

Solutions:
- Delete and Redownload the Update: Go to Settings > General > iPhone Storage, find the update file in the list, tap it, and select “Delete Update.” Then, go back to Settings > General > Software Update and download the update again.
- Update via Computer: Use iTunes or Finder on your computer to update your iPhone. This can sometimes bypass issues with the over-the-air update process.

2.6. Insufficient Battery Life

The update process can consume a significant amount of battery power. If your iPhone’s battery is too low, the update may not start or may be interrupted.

Solutions:
- Charge Your iPhone: Make sure your iPhone has at least 50% battery life before starting the update.
- Keep Your iPhone Plugged In: It’s best to keep your iPhone plugged into a power source throughout the update process.

2.7. Beta Software Conflicts

If you’re running a beta version of iOS, it can sometimes interfere with the installation of the official release.

Solutions:
- Remove the Beta Profile: Go to Settings > General > VPN & Device Management, find the beta profile, and remove it. Then, restart your iPhone and try updating again.

2.8. Device is Jailbroken

A jailbroken iPhone has had its software modified to remove restrictions imposed by Apple. This can interfere with the update process.

Solutions:
- Restore Your iPhone: You need to restore your iPhone to its factory settings to remove the jailbreak. This will erase all data on your device, so make sure you have a backup.
  
  2.9. Other Potential Conflicts
VPN Issues: A VPN can sometimes interfere with the update process.
Solutions:
- Disable VPN: Disable your VPN and try updating again.
- Outdated Device Drivers: Outdated device drivers on your computer can cause issues when updating via iTunes or Finder.
Solutions:
- Update Device Drivers: Update your device drivers and try updating again.

3. Step-by-Step Troubleshooting Methods

Here are detailed steps to troubleshoot and fix the “iPhone won’t update” issue:

3.1. Method 1: Basic Troubleshooting Steps

These simple steps can often resolve common update problems:

Restart Your iPhone: A simple restart can fix minor software glitches. Press and hold the power button (and either volume button on iPhones with Face ID) until the power-off slider appears. Slide to power off, wait a few seconds, and then turn your iPhone back on.
Check Your Internet Connection: Make sure you’re connected to a stable Wi-Fi network. Try browsing the web or using other apps to confirm your internet connection is working.
Free Up Storage Space: Delete unnecessary files, apps, photos, and videos to create enough room for the update.
Check Battery Life: Ensure your iPhone has at least 50% battery life, or keep it plugged into a power source during the update.
Try Again Later: If you suspect server issues, wait a few hours or a day and then try updating again.

3.2. Method 2: Delete and Redownload the Update

If the update file is corrupted, deleting and redownloading it can resolve the issue:

Go to Settings > General > iPhone Storage.
Find the update file in the list of apps. It will typically be labeled with the iOS version number (e.g., “iOS 17.5”).
Tap the update file, then tap Delete Update.
Go back to Settings > General > Software Update and download the update again.

3.3. Method 3: Update via iTunes or Finder

Updating your iPhone via your computer can bypass some of the issues associated with over-the-air updates:

Connect Your iPhone to Your Computer: Use a USB cable to connect your iPhone to your computer.
Open iTunes (or Finder on macOS Catalina and later): If you’re using a Mac with macOS Catalina or later, open Finder. If you’re using a Mac with an older version of macOS or a Windows PC, open iTunes.
Select Your iPhone: In iTunes, click the iPhone icon near the top left of the window. In Finder, select your iPhone from the sidebar.
Check for Updates: In iTunes, click “Check for Update.” In Finder, click “General” and then “Check for Update.”
Download and Install the Update: Follow the on-screen instructions to download and install the update.

3.4. Method 4: Using Recovery Mode

If your iPhone is stuck or not responding, you can use recovery mode to restore it to its factory settings and install the latest iOS version:

Connect Your iPhone to Your Computer: Use a USB cable to connect your iPhone to your computer.
Open iTunes (or Finder): As described above, open iTunes or Finder depending on your operating system.
Put Your iPhone into Recovery Mode: The steps to enter recovery mode vary depending on your iPhone model:
- iPhone 8 and later: Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until you see the recovery mode screen.
- iPhone 7 and iPhone 7 Plus: Press and hold the side button and the volume down button at the same time. Keep holding them until you see the recovery mode screen.
- iPhone 6s and earlier: Press and hold the home button and the side button at the same time. Keep holding them until you see the recovery mode screen.
Restore Your iPhone: In iTunes or Finder, you’ll see a message saying that your iPhone has been detected in recovery mode. Click “Restore” to erase your iPhone and install the latest iOS version.

3.5. Method 5: DFU Mode Restore

DFU (Device Firmware Update) mode is a more advanced recovery mode that can be used to resolve more serious software issues. This process is more complex than recovery mode and should be used as a last resort:

Connect Your iPhone to Your Computer: Use a USB cable to connect your iPhone to your computer.
Open iTunes (or Finder): As described above, open iTunes or Finder depending on your operating system.
Put Your iPhone into DFU Mode: The steps to enter DFU mode vary depending on your iPhone model:
- iPhone 8 and later: Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button for 10 seconds. Then, while still holding the side button, press and hold the volume down button for 5 seconds. Release the side button but continue holding the volume down button until you see the recovery mode screen.
- iPhone 7 and iPhone 7 Plus: Press and hold the side button and the volume down button at the same time for 10 seconds. Then, release the side button but continue holding the volume down button until you see the recovery mode screen.
- iPhone 6s and earlier: Press and hold the home button and the side button at the same time for 10 seconds. Then, release the side button but continue holding the home button until you see the recovery mode screen.
Restore Your iPhone: In iTunes or Finder, you’ll see a message saying that your iPhone has been detected in recovery mode. Click “Restore” to erase your iPhone and install the latest iOS version.
Follow the on-screen instructions to restore your iPhone.

4. Advanced Troubleshooting Tips

If the above methods don’t work, consider these advanced tips:

4.1. Check Apple System Status

Visit the Apple System Status page to see if there are any known issues with Apple’s services, including software updates. If there’s a problem on Apple’s end, you may need to wait until it’s resolved.

4.2. Reset All Settings

Resetting all settings on your iPhone can sometimes resolve software conflicts that are preventing the update. This will reset your Wi-Fi passwords, VPN settings, and other preferences, but it won’t erase your data:

Go to Settings > General > Transfer or Reset iPhone > Reset.
Tap Reset All Settings.
Enter your passcode if prompted.
Confirm that you want to reset all settings.

4.3. Update Device Drivers (for Computer Updates)

If you’re updating your iPhone via your computer, make sure your device drivers are up to date. Outdated drivers can sometimes cause issues with the update process.

4.4. Contact Apple Support

If you’ve tried all of the above steps and your iPhone still won’t update, it may be time to contact Apple Support for assistance. They may be able to diagnose and resolve more complex issues.

5. Preventing Future Update Problems

To minimize the chances of encountering update problems in the future, follow these best practices:

Regularly Back Up Your iPhone: Back up your iPhone to iCloud or your computer on a regular basis.
Keep Your iPhone Charged: Make sure your iPhone is adequately charged before starting an update.
Maintain a Stable Internet Connection: Use a reliable Wi-Fi network for updates.
Free Up Storage Space: Regularly delete unnecessary files and apps to keep your storage space clear.
Stay Informed About Compatibility: Check Apple’s website or the software update screen on your iPhone to ensure your device is compatible with the latest iOS versions.

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7. The Impact of Software Updates on iPhone Performance and Security

Software updates are more than just new features; they are essential for maintaining the performance and security of your iPhone.

7.1. Performance Enhancements

Updates often include optimizations that improve the speed and responsiveness of your iPhone. These optimizations can address issues such as:

Slow App Launch Times: Updates can reduce the time it takes for apps to launch.
Laggy Performance: Updates can improve overall system performance, reducing lag and stuttering.
Battery Drain: Updates can optimize power consumption, improving battery life.

7.2. Security Improvements

Security is a top priority for Apple, and software updates are a key component of their security strategy. Updates include patches that address vulnerabilities that could be exploited by hackers. By keeping your iPhone up-to-date, you can protect yourself from:

Malware: Updates can prevent malware from infecting your device.
Phishing Attacks: Updates can protect you from phishing attacks by blocking malicious websites and emails.
Data Breaches: Updates can prevent data breaches by fixing vulnerabilities that could be exploited by hackers.

7.3. Compatibility with New Apps and Services

As technology evolves, new apps and services are constantly being developed. Software updates ensure that your iPhone is compatible with these new apps and services. Without updates, you may not be able to use the latest features or access certain content.

8. Understanding iOS Versions and Compatibility

Apple releases new iOS versions on a regular basis, typically once a year. Each new version includes a range of new features, performance improvements, and security updates. However, not all iPhone models are compatible with the latest iOS versions.

8.1. How to Check Which iOS Version Your iPhone is Running

To check which iOS version your iPhone is running, go to Settings > General > About. The iOS version will be listed next to “Software Version.”

8.2. How to Determine if Your iPhone is Compatible with the Latest iOS Version

To determine if your iPhone is compatible with the latest iOS version, visit Apple’s website or check the software update screen on your iPhone. If your device is not listed as compatible, you won’t be able to update to the latest version.

8.3. The Implications of Running an Outdated iOS Version

Running an outdated iOS version can have several implications:

Security Risks: Outdated versions may contain vulnerabilities that could be exploited by hackers.
Performance Issues: Outdated versions may not be optimized for the latest apps and services, resulting in performance issues.
Compatibility Problems: You may not be able to use the latest features or access certain content.

9. Addressing Specific Error Messages

During the update process, you may encounter various error messages. Here’s how to address some of the most common ones:

9.1. “Unable to Check for Update”

This error message indicates that your iPhone is unable to connect to Apple’s software update servers.

Solutions:
- Check Your Internet Connection: Make sure you’re connected to a stable Wi-Fi network.
- Restart Your iPhone: A simple restart can often resolve connectivity issues.
- Try Again Later: Apple’s servers may be experiencing issues. Wait a few hours and try again.

9.2. “Unable to Download Update”

This error message indicates that your iPhone is unable to download the update file.

Solutions:
- Check Your Internet Connection: Make sure you’re connected to a stable Wi-Fi network.
- Free Up Storage Space: Make sure you have enough storage space to download the update file.
- Delete and Redownload the Update: The update file may be corrupted. Delete it and download it again.

9.3. “Update Requested”

This message appears when your iPhone is waiting to download the update.

Solutions:
- Be Patient: The download may take some time, depending on your internet speed and the size of the update file.
- Restart Your iPhone: A simple restart can sometimes speed up the process.
- Check for Conflicting Processes: Some processes may be preventing the download. Stop them.

9.4. “Software Update Failed”

This error message indicates that the update process has failed.

Solutions:
- Restart Your iPhone: A simple restart can sometimes resolve the issue.
- Try Again Later: Apple’s servers may be experiencing issues. Wait a few hours and try again.
- Update via iTunes or Finder: Updating your iPhone via your computer can bypass some of the issues associated with over-the-air updates.

10. Alternative Update Methods

If you’re still having trouble updating your iPhone, consider these alternative methods:

10.1. Using a Different Wi-Fi Network

Sometimes, the issue may be with your current Wi-Fi network. Try connecting to a different Wi-Fi network to see if that resolves the problem.

10.2. Using a Personal Hotspot

If you don’t have access to another Wi-Fi network, you can try using a personal hotspot on another device, such as a smartphone or tablet.

10.3. Contacting Your Internet Service Provider (ISP)

If you’re still having trouble connecting to the internet, contact your ISP to see if there are any issues with your service.

11. Common Misconceptions About iPhone Software Updates

There are many misconceptions about iPhone software updates. Here are some of the most common ones:

11.1. “Updates Will Slow Down My iPhone”

While it’s true that some updates may cause performance issues on older devices, Apple typically optimizes updates for a range of iPhone models. In most cases, updates will improve the performance of your iPhone.

11.2. “I Don’t Need to Update My iPhone if It’s Working Fine”

Even if your iPhone is working fine, it’s still important to update it regularly. Updates include security patches that protect your device from malware and other threats.

11.3. “I Can Skip Updates if I Don’t Want the New Features”

Even if you’re not interested in the new features included in an update, you should still install it for the security patches and performance improvements.

12. The Role of Third-Party Apps in Update Issues

Third-party apps can sometimes interfere with the update process. Here’s how to address potential conflicts:

12.1. Identifying Conflicting Apps

If you’re experiencing update issues, try uninstalling any recently installed or updated apps to see if that resolves the problem.

12.2. Uninstalling or Disabling Problematic Apps

If you suspect that a particular app is causing the issue, uninstall it or disable it temporarily to see if that resolves the problem.

12.3. Contacting App Developers for Support

If you’re still having trouble, contact the app developer for support. They may be able to provide guidance on how to resolve the issue.

13. Backing Up Your iPhone Before Updating: A Detailed Guide

Backing up your iPhone before updating is essential to ensure that you don’t lose any important data if something goes wrong during the update process. Here’s a detailed guide on how to back up your iPhone:

13.1. Backing Up to iCloud

Backing up to iCloud is the easiest and most convenient way to back up your iPhone. Here’s how to do it:

Go to Settings > [Your Name] > iCloud.
Tap iCloud Backup.
Turn on iCloud Backup.
Tap Back Up Now.

Make sure you’re connected to a Wi-Fi network and that your iPhone is plugged into a power source.

13.2. Backing Up to Your Computer

Backing up to your computer is another way to back up your iPhone. Here’s how to do it:

Connect your iPhone to your computer using a USB cable.
Open iTunes (or Finder on macOS Catalina and later).
Select your iPhone.
Click Back Up Now.

Make sure you have enough storage space on your computer to back up your iPhone.

13.3. Verifying Your Backup

After backing up your iPhone, it’s important to verify that the backup was successful. Here’s how to do it:

iCloud: Go to Settings > [Your Name] > iCloud > Manage Storage > Backups. You should see a list of your iCloud backups.
Computer: In iTunes (or Finder), go to Preferences > Devices. You should see a list of your device backups.

14. Data Loss Prevention Strategies During Software Updates

In addition to backing up your iPhone, there are other steps you can take to prevent data loss during software updates:

14.1. Ensuring Adequate Battery Life

Make sure your iPhone has at least 50% battery life before starting an update. If possible, keep your iPhone plugged into a power source during the update.

14.2. Maintaining a Stable Internet Connection

Use a reliable Wi-Fi network for updates. Avoid using cellular data, as it can be slower and may incur extra charges.

14.3. Avoiding Interruptions During the Update Process

Avoid using your iPhone during the update process. Don’t open any apps or perform any other tasks that could interrupt the update.

15. The Importance of Regularly Checking for Updates

Regularly checking for updates is crucial for maintaining the performance and security of your iPhone. Apple typically releases new iOS versions on a regular basis, so it’s important to stay informed about the latest updates.

15.1. Setting Up Automatic Updates

To ensure that you’re always running the latest version of iOS, you can set up automatic updates:

Go to Settings > General > Software Update.
Tap Automatic Updates.
Turn on Download iOS Updates and Install iOS Updates.

15.2. Manually Checking for Updates

If you prefer to manually check for updates, you can do so by going to Settings > General > Software Update. Your iPhone will check for available updates and prompt you to download and install them.

16. When to Seek Professional Help

If you’ve tried all of the above steps and your iPhone still won’t update, it may be time to seek professional help. Here are some situations where you should consider contacting Apple Support:

Your iPhone is Stuck in Recovery Mode or DFU Mode: If your iPhone is stuck in recovery mode or DFU mode and you’re unable to restore it, contact Apple Support for assistance.
You’re Experiencing Hardware Issues: If you suspect that your iPhone has a hardware issue, such as a damaged battery or logic board, contact Apple Support for repair.
You’re Not Comfortable Performing Advanced Troubleshooting Steps: If you’re not comfortable performing advanced troubleshooting steps, such as using recovery mode or DFU mode, contact Apple Support for assistance.

17. The Cost of Not Updating Your iPhone Software

Failing to update your iPhone software can have significant consequences, affecting both its performance and security.

17.1. Increased Vulnerability to Security Threats

Outdated software is a prime target for hackers. Without the latest security patches, your iPhone becomes more susceptible to malware, phishing attacks, and data breaches. This can lead to identity theft, financial loss, and other serious consequences.

17.2. Reduced Performance and Compatibility

Over time, outdated software can lead to reduced performance and compatibility issues. Apps may start crashing, features may stop working, and your iPhone may become sluggish and unresponsive.

17.3. Missed Opportunities for New Features and Improvements

Software updates often include exciting new features and improvements that can enhance your iPhone experience. By failing to update, you’re missing out on these opportunities.

18. Staying Informed About iOS Updates and News

Staying informed about iOS updates and news is crucial for maintaining the performance and security of your iPhone. Here are some ways to stay up-to-date:

18.1. Following Apple’s Official Channels

Follow Apple’s official channels, such as their website, social media accounts, and press releases, to stay informed about the latest iOS updates and news.

18.2. Subscribing to Tech Newsletters and Blogs

Subscribe to tech newsletters and blogs to receive updates on iOS updates and news.

18.3. Participating in Online Forums and Communities

Participate in online forums and communities to discuss iOS updates and news with other users.

19. Future-Proofing Your iPhone for Software Updates

To ensure that your iPhone is always ready for software updates, follow these tips:

19.1. Regularly Cleaning Up Storage Space

Regularly clean up storage space on your iPhone by deleting unnecessary files, apps, photos, and videos.

19.2. Maintaining a Strong Wi-Fi Connection

Maintain a strong Wi-Fi connection in your home or office.

19.3. Keeping Your Battery in Good Condition

Keep your iPhone’s battery in good condition by avoiding extreme temperatures and charging habits.

20. Resources and Support for iPhone Users

There are many resources and support options available for iPhone users:

20.1. Apple’s Official Support Website

Visit Apple’s official support website for troubleshooting guides, FAQs, and other helpful information.

20.2. Apple Support Communities

Join the Apple Support Communities to discuss issues and solutions with other iPhone users.

20.3. Apple Store Genius Bar Appointments

Schedule an appointment at an Apple Store Genius Bar to receive in-person support from Apple technicians.

FAQ: Troubleshooting iPhone Software Updates

Here are some frequently asked questions about troubleshooting iPhone software updates:

1. How much storage space do I need to update my iPhone?

The amount of storage space you need depends on the size of the update file. Typically, you’ll need at least a few gigabytes of free space.

2. How long does it take to update an iPhone?

The time it takes to update an iPhone depends on several factors, including your internet speed, the size of the update file, and the performance of your iPhone. Typically, it takes between 30 minutes and an hour.

3. Can I use my iPhone while it’s updating?

No, you cannot use your iPhone while it’s updating. The update process requires exclusive access to the system.

4. What should I do if my iPhone gets stuck during the update process?

If your iPhone gets stuck during the update process, try restarting it. If that doesn’t work, try restoring it using recovery mode or DFU mode.

5. Can I downgrade to an older version of iOS?

Downgrading to an older version of iOS is generally not recommended, as it can lead to compatibility issues and security vulnerabilities.

6. How often does Apple release new iOS versions?

Apple typically releases new iOS versions once a year, usually in the fall.

7. What are the benefits of updating to the latest iOS version?

The benefits of updating to the latest iOS version include security patches, performance improvements, new features, and compatibility with the latest apps and services.

8. How do I know if my iPhone is compatible with the latest iOS version?

Check Apple’s website or the software update screen on your iPhone. If your device is not listed as compatible, you won’t be able to update to the latest version.

9. What should I do if I’m having trouble connecting to the internet?

Check your Wi-Fi connection, restart your router, or contact your ISP for assistance.

10. Where can I get help if I’m still having trouble updating my iPhone?

Visit Apple’s official support website, join the Apple Support Communities, or schedule an appointment at an Apple Store Genius Bar.

Experiencing issues with your iPhone software update can be frustrating, but with the right knowledge and troubleshooting steps, you can often resolve the problem yourself. Remember to back up your iPhone regularly, maintain a stable internet connection, and stay informed about the latest iOS updates and news. And if you ever need assistance, WHY.EDU.VN is here to provide clear, accurate, and up-to-date troubleshooting guides.

If you’re still facing difficulties, don’t hesitate to reach out to the experts at WHY.EDU.VN. Our team is dedicated to providing you with reliable solutions and personalized support. Visit our website at WHY.EDU.VN or contact us at 101 Curiosity Lane, Answer Town, CA 90210, United States, or via WhatsApp at +1 (213) 555-0101. We’re here to help you get your iPhone up-to-date and running smoothly.

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